Tags: Tochka Bank Борис Дьяконов
Boris Dyakonov, Tochka Bank, says: “There are tasks that are traditionally performed by managers, for example, work schedules. In bygone years this was always the work of a manager:…
Tags: Andrey Krivenko VkusVill
VkusVill makes 800 to 1,000 calls to its customers every week to find out how satisfied they are with the quality of the Company’s products and services. This…
Tags: Tochka Bank Борис Дьяконов
Tochka bank canceled its KPIs. As a result, revenue per customer increased by 30%, call centers started to solve most issues in single calls, and the number of…
Tags: Tochka Bank Борис Дьяконов
In 2014, the Central Bank of the Russian Federation revoked the license from the Bank24 bank, headed by Boris Dyakonov. Instead of expressing their dissatisfaction, however, the majority…
