Set up a Customer Feedback Flow

VkusVill makes 800 to 1,000 calls to its customers every week to find out how satisfied they are with the quality of the Company’s products and services. This feedback is the main success factor for the continuous service improvement.

“We have a highly intelligent robot which chooses who to call, what to ask, and how often. It ensures that we will not bother the same customer more than once every three months,” said Andrey Krivenko, the owner of the Company.

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