Tochka bank canceled its KPIs. As a result, revenue per customer increased by 30%,
Yuri Belonoschenko, a father of five, ultra marathon runner (250 km across the Sahara)
VkusVill makes 800 to 1,000 calls to its customers every week to find out
2GIS used its move to a new office to overcome the communication issues between
Every Tochka Bank employee has a flipchart sheet at their workplace with “Expectations of your
